A couple months ago I took an 07 Jeep Compass in to have the check engine light diagnosed at the 20th and Stark location in SE Potland. They pulled the code and determined the cause for the indicator was the catalytic converter was below threshold on bank one and recommended we replaced the cat along with both upstream and downstream oxygen sensors with factory Jeep parts. I agreed with the diagnostics report because I had scanned it myself before I brought it in to the shop. I understand they have to charge me for the diagnosis because that takes time and I have no problem with that. After the repair the check engine light was still on. They informed me that I had to run it through very particular drive cycles in order to pass the monitors (self tests the vehicle's computer performs while being driven) in order for the check engine light to turn off. We complied with all the driving conditions for approx a month and the light never went out. I brought the car back to the same location to inquire why the light remained on and to see if it were a 3 year 35k mile warranty issue. The manager Jason told me he would have one of the technicians figure it out. He told me there was a new code present. This time it was an intake manifold runner control valve code and I now owed him another $125 diagnostic fee for figuring it out. First off i never agreed to have to have it diagnosed the second time. I brought it in to see if the same code was present to determine if it were a warranty job. And secondly I'm not entirely sure they actually diagnosed the issue or just hooked up the scanner and pulled the code. Generally when you get a vehicle diagnosed at a shop they will let you know what the issue is and give you a parts and labor quote for the repair. After having the vehicle for a couple days there was still no quote and they required payment to release the vehicle to me. I sat in the lobby and called the NW jeep myself to get the pricing on the new intake manifold unit and wrote it down on invoice. It took all of like 10 min to get the parts information on my own and they still never gave me a quote on the labor portion of the job even though I had already paid for this service. At this point I was incredibly disappointed in the way they conducted themselves especially to a customer that just spent well over $1000 on a repair that still wouldnt get the jeep through DEQ. Now I know engines and on this particular model the intake manifold has to be removed in order to pull the catalytic converter to perform the initial repairs. Now if the intake manifold code was not present before their technician had removed it, I would consider this a warranty issue. Now if they had informed me that the intake manifold needed to be replaced while they were replacing the cat I would have been more than happy to replace it while the engine was apart. However the manifold code was not on until after they disturbed it. I don't feel like I should have to pay for a part that was fine before it was remove and I certainly dont feel it's ok to charge me labor on a part that could have been replaced while it was already removed from the vehicle to replace the catalytic converter. Now when I explained this to them they basically told me tough luck now pay us the diagnosis fee. I could have went to Autozone and had them scan it for free. There was nothing on the diagnosis report except for the code. No read outs, no values, no specs just a code. Why should I pay them if they couldnt even provide me with a quote. Whatever, I paid them left. After taking a week or two to review the situation to make sure I was within my rights, I emailed the corporate office not once nor twice but three times with no response. Now I'm sure they get all kinds of emails and they are only human but I found this to be incredibly unprofessional and difficult to swallow. I'm clearly not going to see any justice from the shop level or from the corporate level. So the only other thing I can think is to take this to the legal system and/or letting the public know how they conduct business. The man who own this location also own several other Honest 1 locations in oregon. I would highly consider doing some research before choosing a shop. Don't get me wrong they have very skilled and knowledgeable technicians however, since they got a new manager it no longer about the customer and the vehicle it's about increasing the profit margins at the expense of their integrity.