UPDATE: The employee that lacked the professionalism no longer works here. I went in again because I still want to support local businesses and they listened to what happened and reduced the cost of what I needed to have done this second time. They were very nice and helpful. Thank you!! The initial experience seemed fine, but there were some red flags from the beginning. First, they did call me to pick up my car after running a diagnostic, a half hour before they closed and I went directly there. I showed up right at 5 (their closing time) and they were flustered that I was so “late.” Secondly, when I picked up my car, they informed me that I needed to go to a Toyota dealership as they were the only ones who had the specific tool to do the repair necessary for my Prius. They informed me I could use the report they gave me (and had paid $160) with the dealership when I brought my car in. I understood what needed to be done per their diagnosis and took my vehicle to broadway Toyota. This is where things went FAR south. The dealership did not know why Honest-1 said I could use their diagnostic report as they never allow that to happen. Furthermore, when they ran the diagnostic report, the found that the main issue was that there was one misplaced fuse and one missing fuse. I asked them if they needed “the special Toyota tool” to see that the fuse was in the incorrect location and they said no. They should have been able to see this from the get go. Lastly, I tried to contact Honest-1 and get some information about why this was diagnosed so incorrectly and they were incredibly short and rude on the phone with me. They answered and asked what I could do for them and then when I began telling them, the person cut me off and put me on hold because they “were helping intake another customer” which I was surprised about as they had not prefaced the call in that regard. I was transferred to someone else and they insisted they could not find my file and eventually hung up on me. I am very disappointed in the lack of professionalism. I always try to support my local shops and was extremely put off by this businesses behavior.