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Portland Auto Repair

(503) 233-4003updated hours:
Mon - Sat: 8:00 AM - 5:00 PM
1

Horrendous customer service. Save yourself the hassle and find a place that won't try to scam you.

1

Sorry boys. Not really into discriminatory practices against women.

5

This place rules, they are quick and efficient and affordable. Ask for Jason to be in the best hands!

1

A couple months ago I took an 07 Jeep Compass in to have the check engine light diagnosed at the 20th and Stark location in SE Potland. They pulled the code and determined the cause for the indicator was the catalytic converter was below threshold on bank one and recommended we replaced the cat along with both upstream and downstream oxygen sensors with factory Jeep parts. I agreed with the diagnostics report because I had scanned it myself before I brought it in to the shop. I understand they have to charge me for the diagnosis because that takes time and I have no problem with that. After the repair the check engine light was still on. They informed me that I had to run it through very particular drive cycles in order to pass the monitors (self tests the vehicle's computer performs while being driven) in order for the check engine light to turn off. We complied with all the driving conditions for approx a month and the light never went out. I brought the car back to the same location to inquire why the light remained on and to see if it were a 3 year 35k mile warranty issue. The manager Jason told me he would have one of the technicians figure it out. He told me there was a new code present. This time it was an intake manifold runner control valve code and I now owed him another $125 diagnostic fee for figuring it out. First off i never agreed to have to have it diagnosed the second time. I brought it in to see if the same code was present to determine if it were a warranty job. And secondly I'm not entirely sure they actually diagnosed the issue or just hooked up the scanner and pulled the code. Generally when you get a vehicle diagnosed at a shop they will let you know what the issue is and give you a parts and labor quote for the repair. After having the vehicle for a couple days there was still no quote and they required payment to release the vehicle to me. I sat in the lobby and called the NW jeep myself to get the pricing on the new intake manifold unit and wrote it down on invoice. It took all of like 10 min to get the parts information on my own and they still never gave me a quote on the labor portion of the job even though I had already paid for this service. At this point I was incredibly disappointed in the way they conducted themselves especially to a customer that just spent well over $1000 on a repair that still wouldnt get the jeep through DEQ. Now I know engines and on this particular model the intake manifold has to be removed in order to pull the catalytic converter to perform the initial repairs. Now if the intake manifold code was not present before their technician had removed it, I would consider this a warranty issue. Now if they had informed me that the intake manifold needed to be replaced while they were replacing the cat I would have been more than happy to replace it while the engine was apart. However the manifold code was not on until after they disturbed it. I don't feel like I should have to pay for a part that was fine before it was remove and I certainly dont feel it's ok to charge me labor on a part that could have been replaced while it was already removed from the vehicle to replace the catalytic converter. Now when I explained this to them they basically told me tough luck now pay us the diagnosis fee. I could have went to Autozone and had them scan it for free. There was nothing on the diagnosis report except for the code. No read outs, no values, no specs just a code. Why should I pay them if they couldnt even provide me with a quote. Whatever, I paid them left. After taking a week or two to review the situation to make sure I was within my rights, I emailed the corporate office not once nor twice but three times with no response. Now I'm sure they get all kinds of emails and they are only human but I found this to be incredibly unprofessional and difficult to swallow. I'm clearly not going to see any justice from the shop level or from the corporate level. So the only other thing I can think is to take this to the legal system and/or letting the public know how they conduct business. The man who own this location also own several other Honest 1 locations in oregon. I would highly consider doing some research before choosing a shop. Don't get me wrong they have very skilled and knowledgeable technicians however, since they got a new manager it no longer about the customer and the vehicle it's about increasing the profit margins at the expense of their integrity.

1

A couple months ago I took an 07 Jeep Compass in to have the check engine light diagnosed at the 20th and Stark location in SE Potland. They pulled the code and determined the cause for the indicator was the catalytic converter was below threshold on bank one and recommended we replaced the cat along with both oxygen sensors with factory Jeep parts. I agreed with the diagnostics report because I had scanned it myself before I brought it in to the shop. After the repair the check engine light was still on. They informed me that I had to run it through very particular drive cycles in order to pass the monitors (self tests the vehicle's computer performs while being driven) in order for the check engine light to turn off. We complied with all the driving conditions for approx a month and the light never went out. I brought the car back to the same location to inquire why the light remained on and to see if it were a 3 year 36k mile warranty issue. The manager Jason told me he would have one of the technicians figure it out. He told me there was a new code present. This time it was an intake manifold runner control valve code and I now owed him another $125 diagnostic fee for figuring it out. First off i never agreed to have to have it diagnosed the second time. I brought it in to see if the same code was present to determine if it were a warranty job. And secondly I'm not entirely sure they actually diagnosed the issue or just hooked up the scanner and pulled the code. Generally when you get a vehicle diagnosed at a shop they will let you know what the issue is and give you a parts and labor quote for the repair. After having the vehicle for a couple days there was still no quote and they required payment to release the vehicle to me. I sat in the lobby and called the NW jeep myself to get the pricing on the new intake manifold unit and wrote it down on invoice. It took all of like 10 min to get the parts information on my own and they still never gave me a quote on the labor portion of the job even though I had already paid for this service. At this point I was incredibly disappointed in the way they conducted themselves especially to a customer that just spent well over $1000 on a repair that still wouldnt get the jeep through DEQ. Now I know engines and on this particular model the intake manifold has to be removed in order to pull the catalytic converter to perform the initial repairs. Now if the intake manifold code was not present before their technician had removed it, I would consider this a warranty issue. Now if they had informed me that the intake manifold needed to be replaced while they were replacing the cat I would have been more than happy to replace it while the engine was apart. After taking a week or two to review the situation to make sure I was within my rights, I emailed the corporate office with no response. Now I'm sure they get all kinds of emails and they are only human but I found this to be incredibly unprofessional and difficult to swallow. I'm clearly not going to see any justice from the shop level or from the corporate level. So the only other thing I can think is to take this to the legal system and/or letting the public know how they conduct business. The man who own this location also own several other Honest 1 locations in oregon. I would highly consider doing some research before choosing a shop. Don't get me wrong they have very skilled and knowledgeable technicians however, since they got a new manager it no longer about the customer and the vehicle it's about increasing the profit margins at the expense of their integrity.

2

I thought this mechanic was honest and really liked the staff until they tried to charge me $900-950 for a radiator. I'm a female, so I called my dad to ask what I should do. He said to ask them how much labor was per hour and then order the parts online myself. That ended up being around $450 calculated out. When I told Honest Auto that was what I was going to do, that got all nervous like "oh wait a second uhhh..how but uh..we will drop that price down to $500." Then mumbled something about how online prices are competitive. While i'm happy they decided to drop the price they should not be overcharging that much!! I have since found a much better family owned mechanic, Arthur's Automotive &Upholstery.

5

Bring your car here! They are so kind, helpful and informative. They try to keep it as cheap as possible. My engine shield ripped off and other shops quoted me 100 dollars, but Jason did it for free, as it was such a simple procedure. They are called HONEST for a reason.

5

I've been using Honest-1 for many years because they truly are HONEST! There was the time I brought my car in for a check up because it had been so long since my car had been serviced and they handed me my keys and told me "No charge," because there was nothing wrong.

1

Condescending, misleading, rude - especially Robert. We brought our car in with several dash board lights, intending to get the “Free engine check light scan” prominently advertised on the website. We live in the neighborhood, so this was convenient as well. The repair bill included a $120 “diagnostic charge” for the “Free engine check scan”. When we challenged this (which is in size 6 font on the website), we were told “Some shops have a free scan - we don’t do that.” Further, they charged more than twice the cost for the part (Brake light switch) than was readily available on-line. 15 miles down the road - yup - two dash lights came back on. On the subsequent phone call (By my wife) and my return to the shop we found Robert condescending and patronizing in his explanations. He started off his introduction to me by saying, “I was expecting a woman, who are you?” He was abrupt and defensive. Robert even wags his head while giving you a sing-song explanation of your vehicle diagnosis. Ugh. Ultimately they completed the repair by re-setting the sensor. Keith came to me as I was leaving and apologized for not completing the job yesterday. Even shook my hand. He was courteous and professional. But what an awful experience on the whole.

5

They always get me in right away, or if I have to wait it’s not long, friendly service and great prices. I always go here for oil changes and and other maintenance my car needs. Thanks for the quick headlight change Jason!

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