Condescending, misleading, rude - especially Robert. We brought our car in with several dash board lights, intending to get the “Free engine check light scan” prominently advertised on the website. We live in the neighborhood, so this was convenient as well. The repair bill included a $120 “diagnostic charge” for the “Free engine check scan”. When we challenged this (which is in size 6 font on the website), we were told “Some shops have a free scan - we don’t do that.” Further, they charged more than twice the cost for the part (Brake light switch) than was readily available on-line. 15 miles down the road - yup - two dash lights came back on. On the subsequent phone call (By my wife) and my return to the shop we found Robert condescending and patronizing in his explanations. He started off his introduction to me by saying, “I was expecting a woman, who are you?” He was abrupt and defensive. Robert even wags his head while giving you a sing-song explanation of your vehicle diagnosis. Ugh. Ultimately they completed the repair by re-setting the sensor. Keith came to me as I was leaving and apologized for not completing the job yesterday. Even shook my hand. He was courteous and professional. But what an awful experience on the whole.