Portland Auto Repair

Jason's Garrett took care of me, start to completion of my car services . Explains all facets .

UPDATE: The employee that lacked the professionalism no longer works here. I went in again because I still want to support local businesses and they listened to what happened and reduced the cost of what I needed to have done this second time. They were very nice and helpful. Thank you!! The initial experience seemed fine, but there were some red flags from the beginning. First, they did call me to pick up my car after running a diagnostic, a half hour before they closed and I went directly there. I showed up right at 5 (their closing time) and they were flustered that I was so “late.” Secondly, when I picked up my car, they informed me that I needed to go to a Toyota dealership as they were the only ones who had the specific tool to do the repair necessary for my Prius. They informed me I could use the report they gave me (and had paid $160) with the dealership when I brought my car in. I understood what needed to be done per their diagnosis and took my vehicle to broadway Toyota. This is where things went FAR south. The dealership did not know why Honest-1 said I could use their diagnostic report as they never allow that to happen. Furthermore, when they ran the diagnostic report, the found that the main issue was that there was one misplaced fuse and one missing fuse. I asked them if they needed “the special Toyota tool” to see that the fuse was in the incorrect location and they said no. They should have been able to see this from the get go. Lastly, I tried to contact Honest-1 and get some information about why this was diagnosed so incorrectly and they were incredibly short and rude on the phone with me. They answered and asked what I could do for them and then when I began telling them, the person cut me off and put me on hold because they “were helping intake another customer” which I was surprised about as they had not prefaced the call in that regard. I was transferred to someone else and they insisted they could not find my file and eventually hung up on me. I am very disappointed in the lack of professionalism. I always try to support my local shops and was extremely put off by this businesses behavior.

Truly incredible service and passion for customer happiness. I worked with Robert and Jay and thoroughly recommend them. In times of COVID income is hard and my 10 year trusted dealer said there was $1100 bucks of urgent repairs. My friend said I should just get a quote from Honest-1 that he uses. I did. They physically showed me what was claimed to be wrong and there was nothing wrong. What needed to be fixed was fixed and oh my, saved me $700 bucks. Super grateful. Go use this shop specifically, Robert and Jay. They really do care, I overhead them speaking and all I can say is that honesty and doing a great job is their prime motive. Truly floored and spreading the word so that they get business in these challenging times.

They were ok with working a little later than normal.They went beyond for assisting me with a basic tire patch. Courteous, professional, and ethical. I would recommend this location

I'm a pretty knowledgeable car guy and I have to say this is the best overall repair shop I have found in the PDX area in 20 years. I have a beautiful 37 year old Chevy stationwagon. No one wants to work on it because of it's age. When it had a heater core leak and stuck AC/Heating air control flappers I was at a loss of where to take it. After searching websites, despite the fact this shop is a long way from my home I decided maybe they were the right ones to try. They took it and fixed it faster and for less money than I expected ... and it has stayed fixed. So when the the automatic transmission started leaking fluid I took it back. It was leaking in two areas, one major and one minor. They fixed both but didn't charge me for time and small part to fix the minor area. Some number of weeks later I noticed small amounts of transmission fluid leaking again. I called, they bring it right down and we'll look at it, which I did. They said the small part they installed for free last time had failed and needed to be replaced, which they did while I waited. when finished they wouldn't let me pay - and I tried. These guys are good and they know the meaning of CUSTOMER SERVICE. I am recommending them to everyone I know.

Thank you! This shop took us in and fixed issues from another honest one auto location (Beaverton/Aloha DON'T EVER GO THERE!) when they didn't have to. Spent almost $2000 at the other shop and 4 trips back to them and they still didn't have my a/c fixed and broke parts they said they fixed well they lied! Robert took his time finding what was wrong and they had my part custom made and back together quickly. Thank you for fixing my car and giving me air conditioning! I'm a Frontline healthcare worker traveling across the state where I'm needed and air conditioning is vital during this horrible summer!