Portland Auto Repair

(503) 233-4003updated hours:
Mon - Sat: 8:00 AM - 5:00 PM
5

I've been going there for several years and they are always very truthful and honest about the problems or lack thereof. I went in for an oil change they notified me of two things wrong with my car that I knew were wrong. But they did not try and say that anything else was wrong with it. It's not the kind of auto shop that tells you you need your motor Replaced and hands you a big Bill and has done nothing. I knew something was wrong with my car so I took it to five auto shops one told me I needed a new computer the other said I needed an entire new motor one said it was my transmission. And sad to say but being a woman they definitely do try and take advantage of me. Lucky for me I have mechanic friends they checked it out and said exactly what honest one said what's wrong with my car. If I had all three things done to my car. Honest-1 it would be less than $400. Much cheaper than a new computer or new motor. They're always very friendly and fast I was there less than a half an hour in and out love the place

5

Jason took amazing care of me! My partner has used Honest-1 before for an oil change and loved it, so they were my first call when an out side light (which I assumed was just burned out and I'd be able to replace easily myself) had actually broken internally and slightly melted the socket and turned it into a Whole Thing. Jason had me come by for a diagnostic, cautioned over the phone that it might require a scheduled return visit depending on how melted, but managed to sqeeze me in right then and there and even threw in a new bulb on the other side just in case it was soon behind. Overall stellar service, and I'll be returning for my next oil change!

5

We got our car in and out same day.

5

Great service at a fair price in the Buckman neighborhood. Thanks for keeping me moving!

5

Jason was super helpful -- I needed a license plate bracket put on my car but didn't have any hardware. He did it in ~3 min and didn't charge me. (Called somewhere else and they wanted $30 for that).

5

Jason and the team always give top notch service and get the job done in a timely manner. I always go to them for all of my car repairs; from everyday oil changes & inspections to tires & major repairs. I know that every time I take my car to Honest One, I can trust them to get the job done well, in a reasonable amount of time, for a reasonable price. Thanks for making it so easy!

5

Jason's Garrett took care of me, start to completion of my car services . Explains all facets .

4

UPDATE: The employee that lacked the professionalism no longer works here. I went in again because I still want to support local businesses and they listened to what happened and reduced the cost of what I needed to have done this second time. They were very nice and helpful. Thank you!! The initial experience seemed fine, but there were some red flags from the beginning. First, they did call me to pick up my car after running a diagnostic, a half hour before they closed and I went directly there. I showed up right at 5 (their closing time) and they were flustered that I was so “late.” Secondly, when I picked up my car, they informed me that I needed to go to a Toyota dealership as they were the only ones who had the specific tool to do the repair necessary for my Prius. They informed me I could use the report they gave me (and had paid $160) with the dealership when I brought my car in. I understood what needed to be done per their diagnosis and took my vehicle to broadway Toyota. This is where things went FAR south. The dealership did not know why Honest-1 said I could use their diagnostic report as they never allow that to happen. Furthermore, when they ran the diagnostic report, the found that the main issue was that there was one misplaced fuse and one missing fuse. I asked them if they needed “the special Toyota tool” to see that the fuse was in the incorrect location and they said no. They should have been able to see this from the get go. Lastly, I tried to contact Honest-1 and get some information about why this was diagnosed so incorrectly and they were incredibly short and rude on the phone with me. They answered and asked what I could do for them and then when I began telling them, the person cut me off and put me on hold because they “were helping intake another customer” which I was surprised about as they had not prefaced the call in that regard. I was transferred to someone else and they insisted they could not find my file and eventually hung up on me. I am very disappointed in the lack of professionalism. I always try to support my local shops and was extremely put off by this businesses behavior.

4

5

Truly incredible service and passion for customer happiness. I worked with Robert and Jay and thoroughly recommend them. In times of COVID income is hard and my 10 year trusted dealer said there was $1100 bucks of urgent repairs. My friend said I should just get a quote from Honest-1 that he uses. I did. They physically showed me what was claimed to be wrong and there was nothing wrong. What needed to be fixed was fixed and oh my, saved me $700 bucks. Super grateful. Go use this shop specifically, Robert and Jay. They really do care, I overhead them speaking and all I can say is that honesty and doing a great job is their prime motive. Truly floored and spreading the word so that they get business in these challenging times.

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