Our family has gone to Honest-1 for years now. The work is thorough, and I've never had a problem asking questions about what was done or following-up if I run into problems after taking the car in to them. The biggest thing for me is that I trust them to take care of my car without trying to make as much money off of me as possible. They let me know their advice, what is necessary and what is optional, and they let me make the decision about what to have done. I will leave my car with them for days when they are busy, even for a simple matter, because I know that they will be honest with me and do a great job with my car. I won't take my car anywhere else, period.